Stop Refreshing Hyatt: Rate and Award Alerts That Show Every Check

The award you want is gone, or the cash rate is still too high. You could rerun the same Hyatt search every few hours for the next three weeks. Or set one alert and let HotelXray watch the dates.

Alerts live in the HotelXray side panel.

Step 1: Open the alert form

Start with a hotel you are already viewing. You can open the alert form in two places.

From a search result, the bell sits under the hotel name, next to its category and club badges. Its tooltip reads Set alert for this hotel.

A HotelXray search result for Grand Hyatt at SFO with a Set alert bell under the hotel name, beside Club and Cat 6 badges, above a week of points, cash and cents-per-point values — The bell on a search result, for watching a hotel you are still comparing against others.

From a hotel’s calendar, open a night and the bell sits in that day’s header, above the breakdown for a room, a standard suite and a premium suite. Its tooltip reads Set alert for this night.

A HotelXray calendar day card for Thursday August 13 with a Set alert bell in its header, above a table of points, cash, Points + Cash, cents per point and suite upgrade values for room, standard suite and premium suite — The bell on a single night, for watching a date you have already priced out.

Both bells open the same form.

Step 2: Configure the alert

One form covers the whole alert. It opens with the property’s award chart, then works down through what to watch and what counts as a match.

The full Set alert form for Park Hyatt Tokyo: the category 8 award chart, full-stay type, dates of August 10 to 13, plus or minus one day of flexibility, room type, a 500 USD cash target, a 105,000 point target, and Every change mode — The whole form for one full-stay alert, with a cash target and a points target both set.

The award chart at the top keeps your targets realistic. It shows what a standard room, standard suite and premium suite cost at each tier, from Lowest to Top. On a category 8 hotel, a points target below the Lowest column will almost never fire.

Type: the whole stay, or any single night

Full stay watches for every night of your stay being bookable, over a range of up to 30 days. Choose it when your trip dates are fixed.

Any-day watches for any single night in your range appearing, over a range of up to 7 days. Choose it when you want one night at a hard-to-book property and the date is negotiable.

The type also changes what a points target means. On a full-stay alert it is the total for the stay. On an any-day alert it is the price of one night.

Dates and flexibility

Dates set the range you want watched, within the limit for the type you chose.

Flexibility widens a full-stay alert by ±1 or ±2 days while keeping the same number of nights. A three-night stay with ±1 day also matches the three nights starting a day earlier or a day later. Any-day alerts are always exact, because the date range already provides the flexibility.

Room type

Room type points the alert at Room, Std suite, Prem suite or Any. Any matches on the lowest value across those three, so it is the setting to use when you want the best price regardless of category.

Notify when: what counts as a match

These checkboxes decide what earns an email, so they are worth checking twice.

Entire stay bookable by cash, at any price.
Average nightly rate at or below your number, including fees and before taxes, in the currency you choose.
Entire stay bookable by points or award.
Total points for the stay at or below your number.
Total Points + Cash points at or below your number.

HotelXray joins the checked conditions with “or”. An alert with a cash target and an award condition emails you when either one is met, not only when both are.

A threshold narrows the condition above it instead of adding a separate trigger. If you choose “entire stay bookable by cash” and set a maximum nightly rate, a stay that becomes bookable above your maximum will not notify you. You hear about it only when it is bookable and within your budget.

Mode: notify once, or keep watching

Notify once suits a one-off booking decision. Every change keeps the alert running after the first email, which is what you want when you have booked a refundable rate and would like to hear about another drop.

Step 3: HotelXray checks the dates, and records every check

Save the alert and close the tab. HotelXray prioritizes active alert dates ahead of other monitoring work. Free alerts are rechecked every six hours or sooner, while Pro alerts are rechecked every two hours or sooner.

That interval describes how quickly HotelXray detects a change, not an extra delay on the email. When a refresh finds a match, the notification goes out on the next evaluation.

Each alert keeps an Alert check log of that work: when each check ran, the cash rate and total points it found, and which results matched your conditions. A green check marks a value that met your target. A check that found no award space reads No Award Night Available for any-day alerts or No Award Stay Available for full-stay alerts. Before the first check has run, the log says so rather than showing an empty table.

The Alerts list with one check log expanded, showing a row every two hours as the nightly rate falls from $640 to $480, with green checks on the row that matched both targets — Twelve hours of checks on one alert, running at two-hour intervals.

When no email arrives, open the log instead of wondering whether the alert is still working. You can see the latest checks, the values HotelXray found and how the rate has moved. In the example above, it fell from $640 to $480 in twelve hours. One daily search would miss that movement.

Step 4: The email tells you what matched

When a check matches, the email gives you the stay, the value that matched, and a way to act on it:

A subject line naming the hotel and dates, such as Park Hyatt Tokyo is available — Aug 10 – Aug 13, 2026.
A short summary of which conditions matched, followed by the room type and stay dates.
A separate result for each match, with the observed value and your target on its own line.
Book with cash and Book with points buttons that open the matched stay on hyatt.com.
Manage alert → and View check log → links, which sign you in and open that alert.

A HotelXray alert email showing that cash and points both matched for a three-night Park Hyatt Tokyo stay, with each observed value, target and booking button — Both conditions matched on the same check, so the email reports each one with its own booking button.

If several of your alerts match in the same run, you get one email covering all of them rather than one message per alert. HotelXray also sends a short confirmation when you create or change an alert, so you know monitoring has started.

Email is the only notification channel. There is no desktop, push or in-extension notification for a match.

What happens after an alert fires

An alert set to Notify once moves to Notified and stops watching those dates. One set to Every change stays active and keeps reporting as the rate moves.

Alerts are grouped by what they are doing, so nothing disappears quietly: Active is watching, Notified has fired, Dates passed means check-in has gone by and those dates can no longer be booked, and Paused is over your alert limit. If you are at your limit, editing an older alert starts watching it again and pauses your oldest active alert; the side panel warns you before you save.

Review, edit and delete alerts in the side panel, or from your account on the web, where each alert carries its own check log.

Details worth knowing

Alerts monitor a stay for two adults. Occupancy is not adjustable yet.
Cash targets use the average nightly rate, including fees, before taxes, so the number you set stays comparable across stays of different lengths.
An alert watches one hotel. To compare several properties over the same dates, set one alert each, or use the side panel’s search calendar, which is unlimited.
Alerts stop when the check-in date passes, and free up a slot.

For a broader product overview, see HotelXray: Compare Hyatt Rates, Awards and Upgrades at a Glance.